Wednesday, February 13, 2013

Our interview with the Idaho Business Review

1. What sets your company apart from the rest? In what ways are you unique, different, better?

There are a lot of people who can fix a computer or a network. Defining a niche' is such a competitive marketplace isn't easy. It has taken year and years of really listening to out customers, both the good and the bad. What we have found, is that people want someone they can truly trust. Price isn't the number 1 deciding factor when it comes to choosing an IT professional  When a computer or network is down, it's a stressful situation and downtime can be costly, so people just want someone who is not only trustworthy , but knowledgeable and RESPONSIVE. Most folks can't afford to wait around for hours or sometimes days, for a vendor to return their call or come back from vacation to get them up and running. We take that very seriously. That's why we are available 24x7x365. We answer the phone. We respond to your messages and emails. We follow through. YOU are who keeps our doors open!

2. Company Story (history, background, mission statement, company values, slogan):

Treasure Valley IT was founded in 2006 by Michael Lukes, Rebecca Yeager, and Brian Stogsdill. The basis for it? We knew we could provide this trustworthy and responsive support that none of us had experienced with other vendors. We knew we could speak to you in a language that you could actually understand. We knew you wanted someone that could just handle everything and not pass the buck. And we knew we could provide it at a reasonable rate. Fast forward 6 years. We joined forces with the 12 year old company Cutting Edge Networks in January of 2012, along with the majority of it's staff and clientele. The founder, Shawn Schnitker, is now a partner with TVIT. The partners all have the same fundamental values that drives our business - our employees and our customers.

3. Community Involvement: 

TVIT is actively in the business community in the Treasure Valley. We participate in numerous events each year. We are proud accredited members of the Better Business Bureau. 

4. Recent Success Stories (awards, milestones, achievements):

Anytime a customer is dissatisfied to the point they leave us, I assure you we want to know what went wrong  and how to best avoid it in the future. One of our business customers replaced us with another local IT provider because they though they might get better service for a better price. They quickly, within 4 weeks, realized the level of dedication we at TVIT provided them. It's never a fun experience but it is humbling and an inevitable part of doing business. We define success by customer satisfaction and their overall experience with us. We know people have choices when it comes to IT, and we recognize how important new and existing customers are. 

5. Plans for the future:

We are in a hiring frenzy for the last quarter of 2012. Our explosive growth since the merger with Cutting Edge Networks has afforded us the opportunity to expand not only in the Treasure Valley, but into other markets such as Twin Falls. We are simultaneously growing the sales development team, and technical engineering team. We are also excited to bring on 2 full time help desk technicians to offer instantaneous support when customers call in.

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