When you call in for an appointment, Danielle or Casey generally will generate a service ticket. That ticket then gets put on our service board. It's like a digital daily calendar that tells the technicians where to be an when. Lately it's been two places at once, and that's why we adore them. When the technician is done they will fill out a work order. This order then gets handed back to Danielle or Casey, and they enter in the time that the ticket took and then set the service to "completed". When that happens, the system we use should generate an email notifying you that the appointment was made and completed.
At the bottom of the notification is a link to a survey. The survey results will be directly linked to the service ticket created for that particular job. It will reference who was dispatched to help you and when. There will also be notes there about what the technician did.
We'd love to hear from you. Let us know what we do that is helpful and if there is anything we can do to improve.